1. Overview

At NotioStore, we are committed to delivering high-quality Notion systems, templates, and consulting services. Because our work is bespoke, digital, and service-based, our refund policy reflects the nature of each product type. Please read this policy carefully before making a purchase.

2. Consulting and Custom Build Services

2.1 General Principle

Custom consulting engagements — including Notion workspace builds, AI agent setups, automation workflows, and any bespoke system design — involve significant time, research, and skilled labour from the moment work begins. As such, these services are generally non-refundable once work has commenced.

2.2 Before Work Begins

If you wish to cancel a consulting engagement before any discovery, planning, or build work has started, you may request a full refund within 48 hours of payment. To request a cancellation, contact us at hello@notiostore.com with your order reference.

2.3 After Work Has Commenced

Once work has begun — including but not limited to discovery calls, scoping sessions, database architecture, or any deliverable — no refund will be issued for work already completed. If a project is cancelled mid-engagement by the client, fees will be calculated proportionally based on work completed at that point.

2.4 Dissatisfaction

If you are not satisfied with the outcome of a consulting engagement, please contact us at hello@notiostore.com within 7 days of final delivery. We will work in good faith to address your concerns through revisions or adjustments within the agreed scope. Refunds on the basis of subjective dissatisfaction alone are not guaranteed but will be assessed on a case-by-case basis.

3. Digital Templates and Productised Systems

3.1 No Refunds on Digital Downloads

All digital products — including Notion templates, productised OS systems (e.g. Studio Practice OS, Contractor OS, Venue OS), and any downloadable resources — are delivered digitally and are non-refundable once access has been granted or the file has been delivered. This is consistent with Article 103(m) of the EU Consumer Rights Directive, which excludes digital content from the right of withdrawal once delivery has begun with the consumer’s prior consent.

3.2 Exceptions

We will issue a full refund for a digital product if:

• The product was not delivered due to a technical error on our part.
• The product delivered was materially different from what was described on the sales page.
• A duplicate charge was made in error.

To request a refund under these circumstances, contact us at hello@notiostore.com within 14 days of purchase, including your order reference and a description of the issue.

4. EU / EEA Consumer Right of Withdrawal

If you are a consumer resident in the EU or EEA, you generally have the right to withdraw from a purchase within 14 days without giving a reason (the “cooling-off period”), under the EU Consumer Rights Directive.

However, this right does not apply to:

• Digital content or downloads where delivery has begun with your prior express consent and acknowledgement that the right of withdrawal is lost upon delivery.
• Service contracts where the service has been fully performed with your prior express consent.

By completing a purchase of a digital product or authorising us to begin work on a consulting engagement, you expressly consent to immediate delivery and acknowledge that your right of withdrawal is forfeited from that point.

5. Subscription or Retainer Services

Where NotioStore offers ongoing retainer or subscription arrangements, either party may cancel with 30 days’ written notice as set out in the Terms and Conditions. Fees already paid for the current period are non-refundable. Fees paid in advance for future periods will be refunded on a pro-rata basis.

6. How to Request a Refund

To submit a refund request, please email us at hello@notiostore.com with:

• Your full name and order reference number.
• The product or service you purchased.
• The reason for your refund request.

We aim to respond to all refund requests within 5 business days. Approved refunds will be processed to the original payment method within 10 business days.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Unjustified chargebacks may result in suspension of access to any NotioStore products or services. We reserve the right to dispute chargebacks where our refund policy has been clearly communicated and adhered to.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be published on this page with an updated date. The policy in effect at the time of your purchase applies to that transaction.

9. Contact

For any questions about this Refund Policy, please contact:

NotioStore — David Neira Muñiz

Email: hello@notiostore.com

Website: http://www.notiostore.com

Address: Caiños 2, A Pobra do Caramiñal, 15949, A Coruña, Spain